Recent news and announcements from Ship Watchers http://support.myshipwatcher.com/News/root.aspx

Sat, 31 Jul 2010 03:14:32 GMT

SmarterTrack Free Edition 4.8.3705

Our new auto payment feature offers all clients a percentage point off there current rates with us as a “Thank You” for being paperless and helping the environment.

http://support.myshipwatcher.com/News/78/ship-watchers-new-auto-payment-feature-july-20th-2010.aspx Wed, 21 Jul 2010 02:22:32 GMT newsitem78 Our new renewed partnership with PayPal as our preferred payment vendor as well as our renewed assurance to the environment as a paperless solution company has brought on a new auto payment solution that allows our clients to use their checking account or credit card to pay their ship watchers and or carrier invoices free of charge.&nbsp; This is a free service to our clients after our auditing has insured that all your charges are correct and inaccurate shipping costs are refunded to your shipping account as part of our 93 shipping audit point.<br /> <br /> With this solution clients can even put a cap on the amount with drawn from their checking account or credit card per month.&nbsp; If more is needed the client simply authorizes the limit to increase.&nbsp; All clients can review the recommended amount per month within the Automatic Payment section from their “My Account” page.<br /> With this solution we offer the 1% reduction on shipping audit client’s Statement of Accounts and also a $250 refund at the end of the year to the client for being paperless for one full year.&nbsp; This $250 is for every year you remain paperless and use our automated payment solution.<br /> <br /> If you as a client are interested you can simply click the “Automated Payment” link within your “My Account” page when you fist log in or contact your Ship Watchers Account Executive.<br /> <br /> www.shipwatchers.com<br /> <!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--> <style> <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} a:link, span.MsoHyperlink {color:blue; text-decoration:underline; text-underline:single;} a:visited, span.MsoHyperlinkFollowed {color:purple; text-decoration:underline; text-underline:single;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} --> </style>

Today June 7th we had an hour plus outage due to a power outage with our connection providers.

http://support.myshipwatcher.com/News/77/heat-wave-power-outage-switches-our-servers-july-7th-2010.aspx Wed, 07 Jul 2010 18:31:03 GMT newsitem77 <p style="margin: 0in 0in 0pt;" class="MsoNormal"><span style="font-family: arial; font-size: 10pt;">Our main datacenter stayed online with backup generators however our connection provider went down due to a massive heat wave impacting the North East.</span></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p><span style="font-family: arial; font-size: 10pt;">&nbsp;</span></o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><span style="font-family: arial; font-size: 10pt;">This outage impacted our main emails, <st1:place w:st="on"><st1:PlaceName w:st="on">Support</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>, Portal and Main Site for this hour plus duration.<span style="mso-spacerun: yes;">&nbsp; </span>We have since switched over to backup servers located in <st1:place w:st="on"><st1:State w:st="on">Florida</st1:State></st1:place> and will remain there until the heat wave in the North East breaks.</span></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p><span style="font-family: arial; font-size: 10pt;">&nbsp;</span></o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><span style="font-family: arial; font-size: 10pt;">If you have any issues and or questions please feel free to contact our <st1:place w:st="on"><st1:PlaceName w:st="on">Audit</st1:PlaceName> <st1:PlaceName w:st="on">Support</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place> at: </span><a href="http://support.myshipwatcher.com/" originalPath="http://support.myshipwatcher.com/" originalAttribute="href"><span style="font-family: arial; color: #0000ff; font-size: 10pt;">http://support.myshipwatcher.com</span></a></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p><span style="font-family: arial; font-size: 10pt;">&nbsp;</span></o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><a href="http://www.shipwatchers.com/" originalPath="http://www.shipwatchers.com/" originalAttribute="href"><span style="font-family: arial; color: #0000ff; font-size: 10pt;">www.shipwatchers.com</span></a></p> <p style="margin: 0in 0in 0pt;"><a href="http://www.shipwatchers.com/"><span style="color: #0000ff;"></span></a></p>

Our company is proud to be recognized by a 3rd party independent company as well as a shipping carrier as we the most advanced.

http://support.myshipwatcher.com/News/76/ship-watchers-confirmed-to-be-most-advanced-shipping.aspx Wed, 09 Jun 2010 19:56:46 GMT newsitem76 <p style="margin: 0in 0in 0pt;" class="MsoNormal"><span style="font-family: arial;">On June 2^nd, 2010 a study performed for an upcoming ranking overview company, along with a shipping carrier’s recommendation.<span style="mso-spacerun: yes;">&nbsp; </span>Ship Watchers was brought to the top of the ranking and was notified on the 2^nd of June of this honor.<span style="mso-spacerun: yes;">&nbsp; </span>We will be published within the July Opening Issue with the 3^rd party overview company (currently due to the launch of this company we are not allowed to give detailed information, however come July 2010 we will release this information).</span></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p><span style="font-family: arial;">&nbsp;</span></o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><span style="font-family: arial;">We are excited to have a company coming up in this industry to final rank auditors by performance and options offered so that shippers are able to get the full story behind any auditor.</span></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p><span style="font-family: arial;">&nbsp;</span></o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><span style="font-family: arial;">More information to come however we want to say “Thank you” to the carrier recommendation and also the clients that were interviewed for this honor!</span></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p><span style="font-family: arial;">&nbsp;</span></o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><span style="font-family: arial;">www.shipwatchers.com</span></p>

We are helping with the “Go Green” initiative provided by Ship Watchers. Another step closer to helping all our clients improve the environment!

http://support.myshipwatcher.com/News/75/may-2010-promo-paperless-payment-solution-lower-auditing.aspx Fri, 23 Apr 2010 15:49:48 GMT newsitem75 <p style="margin: 0in 0in 0pt;" class="MsoNormal">We are helping with the “Go Green” initiative provided by Ship Watchers.<span style="mso-spacerun: yes;">&nbsp; </span>Another step closer to helping all our clients improve the environment!</p> <p style="margin: 0in 0in 0pt;" class="MsoNormal">In the month of May 2010 our shipping audit solution will drop the fee of anyone signing up for our paperless payment solution provided y our vendor PayPal (pay by your bank account, e-check and or credit card).<span style="mso-spacerun: yes;">&nbsp; </span>Avoiding paper checks being sent to our processing offer for payments helps improve over all cost and impacts to the environment.<span style="mso-spacerun: yes;">&nbsp; </span></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p>&nbsp;</o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal">It is easy and best of all FREE.<span style="mso-spacerun: yes;">&nbsp; </span>There is no added fee for this solution.<span style="mso-spacerun: yes;">&nbsp; </span>Just simply give your information online within our portal or to PayPal our secure vendor.<span style="mso-spacerun: yes;">&nbsp; </span>They will make deposits into your checking account to verify it is your account.<span style="mso-spacerun: yes;">&nbsp; </span>You confirm the deposits made and that will be it.<span style="mso-spacerun: yes;">&nbsp; </span>You may use your bank account to pay any Ship Watchers statement and even your shipping carrier freight bills.<span style="mso-spacerun: yes;">&nbsp; </span>Right online and again right from one touch!<span style="mso-spacerun: yes;">&nbsp; </span>All carriers and invoices in one place!</p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p>&nbsp;</o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal">You do this and we will reward your account for using the “Go Green” promo in May.<span style="mso-spacerun: yes;">&nbsp; </span>1% point will be deducted from your shipping audit fee for the life of your account as a great thank you from our paperless company to yours!</p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p>&nbsp;</o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal">Want to learn more on how to complete this, contact your Ship Watchers’ Account Executive today!</p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p>&nbsp;</o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><a href="http://www.shipwatchers.com/">www.shipwatchers.com</a> </p>

The new informative newsletter and informational guide to the shipping world and an extra look into the shipping audit industry.

http://support.myshipwatcher.com/News/74/ship-watchers-launches-enews-april-22nd-2010.aspx Thu, 22 Apr 2010 12:07:00 GMT newsitem74 <p style="margin: 0in 0in 0pt;" class="MsoNormal">We have been asked by a lot of our clients as well as partners to publish a newsletter on a monthly basis that can have information that we give on a daily bases to our clients in one place.<span style="mso-spacerun: yes;">&nbsp; </span>Our team of auditors as well as our network gathers reports on a daily bases for performance areas within the shipping carriers.<span style="mso-spacerun: yes;">&nbsp; </span>We believe that putting this along with industry news, updates and upgrades to our network will keep all clients and potential clients informed.</p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p>&nbsp;</o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal">You may opt out as usually from any publication that we send to you.<span style="mso-spacerun: yes;">&nbsp; </span>If you are a client you simply login in to the portal and change the “Account Notification” section of within the preference section.<span style="mso-spacerun: yes;">&nbsp; </span>If you are not a client of ours and wish to be removed you may always reply with “Unsubscribe” in the subject section of the email.<span style="mso-spacerun: yes;">&nbsp; </span>You will be automatically removed from the mailing with our network by an automated system.</p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p>&nbsp;</o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal">We hope that you enjoy the publications!</p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p>&nbsp;</o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><a href="http://www.shipwatchers.com/">www.shipwatchers.com</a> </p>

Answering a lot of great points that large shippers face when deciding if they need a shipping auditor. Take a look!

http://support.myshipwatcher.com/News/73/great-new-publication-on-what-is-stopping-you-from.aspx Sat, 27 Mar 2010 17:27:00 GMT newsitem73 You have to take a look at this article posted on shipping auditors and some of the most common questions that we face.  These are great and understandable questions, however questions about the auditing process that are easily answered.<br /> <br /> Follow this link to view the article and get some of your shipping audit questions answered.<br /> <br /> <a href="http://support.myshipwatcher.com/KB/a75/what-is-stopping-you-from-using-a-shipping-auditor.aspx">What is stopping you from using a Shipping Auditor?</a><br /> <br /> www.shipwatchers.com<br />

The carrier FedEx has issued a possible delay statement.

http://support.myshipwatcher.com/News/71/fedex-service-disruption-march-11th-2010.aspx Thu, 11 Mar 2010 16:49:45 GMT newsitem71 Ship Watchers is monitoring this issue in more detail and will inform any client that is impacted by this delay within the portal located online at: <a href="http://www.shipwatchers.com/clients">www.shipwatchers.com/clients</a>.  If your account is impacted largely you will receive a updated email letting you know more information and details.<br /> <br /> FedEx posted the following delay to our network that we are monitoring:<br /> <br /> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><span style="font-size: 8pt;">“<span style="color: #666666; font-size: 8pt;">The <st1:City w:st="on"><st1:place w:st="on">Memphis</st1:place></st1:City> hub and flight operations experienced substantial disruptions last night due to severe thunderstorms. Consistent with the provisions of the <a href="http://emails.fedex.com/r/c/r?2.1.3Jd.2Ww.12cEQi.CYQQV6..N.KOmK.1ZpK.bW89MQ%5f%5fDDXEFQQ0" title="http://emails.fedex.com/r/c/r?2.1.3Jd.2Ww.12cEQi.CYQQV6..N.KOmK.1ZpK.bW89MQ%5f%5fDDXEFQQ0"><span style="color: #4d148c; font-size: 8pt;">FedEx Service Guide</span></a>, the money-back guarantee is suspended for <st1:country-region w:st="on">U.S.</st1:country-region> packages and shipments inbound into the <st1:country-region w:st="on"><st1:place w:st="on">U.S.</st1:place></st1:country-region> from international locations with a delivery commitment of Thursday, March 11, 2010.”<br /> <br /> <a href="http://www.shipwatchers.com">www.shipwatchers.com</a> </span></span></p>

Ship Watchers main office that houses staff for clients to contact has been closed today.

http://support.myshipwatcher.com/News/69/power-outage-shuts-down-main-office-february-26th-2010.aspx Fri, 26 Feb 2010 14:33:19 GMT newsitem69 <p style="margin: 0in 0in 0pt;" class="MsoNormal">Our main office located in <st1:place w:st="on"><st1:City w:st="on">Londonderry</st1:City>, <st1:State w:st="on">New Hampshire</st1:State></st1:place> has been closed due to power outages that are impacting the whole Northeast today.<span style="mso-spacerun: yes;">  </span>Our main management staff has been relocated to a remote office location.<span style="mso-spacerun: yes;">  </span>However please keep in mind that this may impact your day to day communications with management staff and or you’re Account Executives.<span style="mso-spacerun: yes;">  </span></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p> </o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal">If you have any questions the best way to reach us is currently via the <st1:PlaceName w:st="on">Support</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType> online at: <a href="http://support.myshipwatcher.com/">http://support.myshipwatcher.com</a> as our <st1:place w:st="on"><st1:PlaceName w:st="on">Support</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place> still remains unaffected during this down time with the main office.<span style="mso-spacerun: yes;">  </span>All servers are still up and running and portal access remains active as our backup servers took over at 11:00 PM EST when the power was lost within the main office.</p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p> </o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal">Thank you for your attention to this support message and we look forward to working with you soon!<span style="mso-spacerun: yes;">  </span></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><o:p> </o:p></p> <p style="margin: 0in 0in 0pt;" class="MsoNormal"><a href="http://www.shipwatchers.com">www.shipwatchers.com</a> </p>

Our CEO is an Irish guy that believes in observation of this holiday.

http://support.myshipwatcher.com/News/72/ship-watchers-irish-owned-company-will-be-closed-st.aspx Thu, 25 Feb 2010 19:38:00 GMT newsitem72 <p style="margin: 0in 0in 0pt;"><span style="font-size: 8pt;">We want to insure you that all normal operations will continue on the holiday coming up on March 17^th, 2010.  <br /> <br /> As always and as it annually happens our CEO will be bringing all management staff  and clients out into the Manchester NH area for the festivities of the Irish holiday.  If you lost your client invite you are more than welcome to get a hold of your Account Executive to find our where and when details.  They can arrange for your transportation as well if needed.<br /> </span></p> <p style="margin: 0in 0in 0pt;"><span style="font-size: 8pt;"></span></p> <p style="margin: 0in 0in 0pt;"><span style="font-size: 8pt;"><br /> If you are in need of an urgent contact please reach out to your Account Executives cell phone on that day or contact the office by our normal toll free number and hit the extension 888 for the On Call duty officer during that day.  <br /> <br /> As always our Support Center located online at: </span><a href="http://support.myshipwatcher.com/"><span style="font-size: 8pt;">http://support.myshipwatcher.com</span></a><span style="font-size: 8pt;"> is always available for all your client support needs 24.7!<br /> <br /> </span></p> <p style="margin: 0in 0in 0pt;"><span style="font-size: 8pt;"></span></p> <p style="margin: 0in 0in 0pt;"><span style="font-size: 8pt;">We hope that you enjoy the up coming holiday as much as our company does.  <br /> <br /> </span><span style="font-size: 12pt;"><a href="http://www.shipwatchers.com/"><span style="font-size: 8pt;">www.shipwatchers.com</span></a> </span></p>

Winter storm could impact delivery and pickups. (UPS)

http://support.myshipwatcher.com/News/68/ups-service-disruption-february-11th-2010.aspx Thu, 11 Feb 2010 19:47:57 GMT newsitem68 Ship Watchers is monitoring this information for our clients and also monitoring shipments that may be impacted. Clients are encouraged to log online to view any shipments that may be impacted. <br /> <br /> Quoted by UPS: <br /> <br /> “Severe winter weather is impacting UPS service in areas of New Jersey, New York, North Carolina, Pennsylvania, and Virginia. No pickups, deliveries or on-call pickups are being made in the ZIP Codes listed below: <br /> <br /> <a href="http://www.ups.com/content/us/en/about/news/service_updates/20100209_snow.html">http://www.ups.com/content/us/en/about/news/service_updates/20100209_snow.html</a>” <br /> <br /> <a href="http://www.shipwatchers.com">www.shipwatchers.com</a> <br /> <br /> Shipping Auditing is Key with both UPS and FedEx to save you in shipping costs! <br />