UPS has updated their terms and conditions to reflect changes that they will not return fuel surcharges with the Service Refund when processed. http://www.ups.com/content/us/en/about/news/service_updates/ser_ref_chg_us.html Please take note of this when reviewing the credits and adjustments area of your Ship Watchers statement and UPS invoice.

United Parcel Service Fuel Surcharge: Air and International: Effective September 1, 2008, 34.50%, | 0pp Ground: Effective September 1, 2008, 10.50%, + .25pp Federal Express Fuel Surcharge: FedEx Express: Effective September 1, 2008, 34.50%, | 0pp FedEx Ground: Effective September 1, 2008, 10.50%, + .25pp DHL Express Fuel Surcharge: Air Express and International: Effective September 1, 2008, 36.5%, | 0pp Ground: Effective September 1, 2008, 10.50%, + .20pp Measured in (pp) percentage...

Comcast, our Northern Provider for our Telecommunications and Connections is experiencing outages within our BOS Office location. This is causing our telephones, email and online chat sessions with Account Executives and Management staff to be intermittent communications. You may at times get a busy signal or excessive ringing when calling the BOS Office location today. Please be patient when trying to reach them today. All training sessions via conference calls and GoToMeeting have been pla...

Our network is currently monitoring the path of the Hurricane. Shipments that are possibly impacted will be marked within the portal with a flagged notation. Flags will be placed on the shipments when the storm is 5 – 8 hours from making land fall. The system will adjust the flags between the 5 – hours until land fall. All shipments impacted by the storm will also be flagged for clients to review and see. To review these shipments click the “Delays Recorded” link from you’re My Account pag...

Ship Watchers will close the main office on September 1st, 2008 for the holiday. The processing office will remain online. If you have any concerns about shipments that are still in transit or in need of intercept, please see your online portal as all services will still remain online and support staff will be available for your needs during this holiday. Our staff would like to wish you all a safe and happy holiday. www.shipwatchers.com

We are now upgrading our support center to insure more up-to-date information and a better resource for our clients. The updates will be happening over the next couple days from August 21st – August 24th. During this time we will reenlist all the users and or clients to the system. You may receive an email address confirming your address information, however we will already approve the address confirmation. Thank you for your patience during this process and we look forward to saving you ...