Please be patient with our Support Staff as they get use to the new interface and system. We are in the process of updating and uploading all the knowledge base, news and information to the site. If you have any concerns or questions, please feel free to contact us via Chat or the Ticket System. This new upgrade will enhance our support to our existing clients will insuring proper communications with potential clients as well, this along with eliminating the errors and situations caused by ou...

We have updated the areas impacted to include parts of Kansas and Minnesota. Posted: 03.27.2009 Our network has recorded many delays and shipping carriers have notified us of issues with service pickups and deliveries in and out of North Dakota. Some service refunds have been suspended however our network will insure proper auditing of shipments still valid for service refunds due to other delivery factors. If you have shipments impacted, simply log into your account and click the “Delays F...

Our Support Team must complete a required patch install to our network that was not planned due to possible errors that will occur if the proper patch is not installed as soon as possible. We understand that this may be inconvenient as it is a Monday however please be assured that we are doing everything possible to bring the system back online ASAP. If your account had scheduled a training, meeting and or review of the portal during this time it will be cancelled and our staff will be in tou...

Some of Ship Watchers’ clients have expressed concern over the message within the UPS Billing email that states they will lose access to their PDF viewable statements (paperless) come May 29th, 2009. All clients with Ship Watchers will not loose access to any PDF statement if subscribed to this feature within our network. As a client of ours we want to insure most carrier changes do not impact your shipping process. Clients will still be able to view their invoices online within the portal ac...

Our shipping audit solution just might help prevent layoffs in your company. Ship Watchers has reported a large increase in our client base, however we are also noticing a trend of more incorrect audits within the carriers via our clients freight invoices and our shipping audit solution. “High fuel prices and the weaker U.S. economy will hurt FedEx's profits in fiscal 2009, the company said.” (source: http://www.smartbrief.com/) “”Lower volume levels and reductions in package weight will...

We are proud to offer this new incentive to clients to insure they are helping with the environment as our Shipping Audit solution does with the “No Paper” program. Ship Watchers’ auditing is 97% preformed without paper to the carrier, clients and even our own internal processing. We strive to bring all clients off the current paper invoice they receive in the mail from the carrier to our online solution where they can see the exact same Shipping Carrier Freight Invoice right online with one c...

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Several upgrades to our network will take place starting tomorrow and will last over the weekend. This is the last time you will see any support messages stating your account is being upgraded, reports uploaded and or any other messages not allowing you to enter the portal. We have re-designed the network and the new enhancements will be online starting Monday. Currently Master Account users had access to the account cut off anytime there was a change to the account or an upgrade to a syste...

It appears from the FedEx releases and our contacts that no shipments were damaged by the fire that did ignite on the plane once it crashed in Lubbock, Texas this morning. Damages may have occurred to shipments within the ATR-42 twin turboprop. We will continue to monitor this issue and bring any further details to clients that may be impacted by this issue. The crash was due to freezing rain as the plane skidded off the runway. Clients may log in online to view shipments impacted by this ...

Carriers have informed Ship Watchers of this possible impact in shipment delivery. High security around the inauguration may cause delivery delays on January 20th, 2009 within and around the Washington D.C. area. Security in and out of the capital including road, bridges and tunnel closings will impact the carrier’s ability to transport shipments in and out of the area. You may stay in tuned to any shipments impacted by this and delayed within the portal under the “Delays Recorded” section o...